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Refunds

 

Welcome, weary traveler, to the realm of refunds! Here at Our Evolve, we understand that sometimes, things just don't work out. Whether it's a case of mistaken identity or a change of heart, we're here to guide you through the magical process of returning your purchase and embarking on a new adventure.

The Quest for Returns

(For returns please contact us at ourevolvestore@gmail.com, Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange).

Before we delve into the intricacies of returns, let us assure you that we take great care in ensuring the quality of every item before it embarks on its journey to you. We inspect each piece with the precision of a dragon guarding its treasure, to avoid any defects or mishaps along the way.

However, should fate play a cruel trick on your purchase and it arrives damaged or incorrect, fear not! We shall stand by your side and assist you in claiming compensation from the courier company. Together, we shall slay the dragon of disappointment!

For exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ourevolvestore@gmail.com

For cancellations: You can cancel your order within the first 24 hours after the order is confirmed.

Please Note: While we may possess the power to create unique and customizable products, we are mere mortals when it comes to covering items damaged by water or after use. Alas, even the mightiest of wizards have their limitations.

If you find yourself unsatisfied with your purchase by some twist of fate, you have the power to exchange the item. But remember brave adventurer, there are rules to this game. To embark on the path of return, your item must be in the same condition as when you received it - untouched, unworn, and unspoiled. Keep those tags intact, for they are the keys to unlocking the door of possibility. And don't forget your receipt or proof of purchase, for it is your passport to the land of refunds.

Shipping: A Journey Across the Seven Seas

Now that we've unraveled the secrets of returns, let us set sail on the treacherous sea of shipping. Our trusty companions, DHL, EMS, and UPS, shall carry your order package (weighing more than 2kg) across vast oceans and distant lands. Fear not, for they are skilled navigators, well-versed in the art of delivering treasures.

Fear not for those lighter packages (weighing less than 2kg)! The mighty China Post air mail shall carry your precious cargo through the winds of destiny, ensuring its safe arrival at your doorstep.

But heed this warning, dear traveler: the days of rest are sacred in these lands. We do not ship on Saturdays or Sundays, for even the most intrepid adventurers need time to recharge their spirits.

The Cost of Adventure

Now, let us address the matter of costs. The price of your shipping journey shall be determined by the country to which your product is destined. But fear not, for we, the guardians of Our Evolve, shall always seek the path of least cost for you. We understand the value of a well-earned coin and shall strive to keep your pockets full on your quest for unique treasures.

So, dear traveler, fear not the path of returns and shipping. Embrace the adventure that lies ahead, for within the realm of refunds, new possibilities await. May your exchanges be swift, your journeys be smooth, and your satisfaction be boundless. Safe travels, brave adventurer!